Exchanges & Refunds

RETURN CONDITIONS

Item(s) must be returned within 7 days of purchase in original condition.

Returns not adhering to these conditions will not be accepted. Sale items are a final sale will not be accepted for change of mind.

If you receive your item and decide it's not right for you, we do offer a credit note which is valid for three months or exchange for a product. We do not offer a refund for change of mind or incorrect selection of size.

WHAT HAPPENS IF I HAVE PURCHASED THE INCORRECT ITEM?

we recommend contacting our Customer Experience Team at info@vinotia.com.au before purchasing.

If you receive your items and you need to swap it please ensure you return it within 7 days of purchase.

FAULTY ITEMS

If the product you have purchased is significantly different from the description shown or has a manufacturer's fault we are happy to help you out with a store credit, exchange or refund. 

You will be required to provide a photo and explanation of the manufacturer's fault. If you would like to exchange this product for either the same style or a different style please select the exchange option

If you have any questions please email us at info@vinotia.com.au